Volusion Support Response Times Increase. Result of layoffs?

Merchants are reporting a spike in support response time with Volusion since Monday. Typically, Volusion's Support response times are above average for the industry. The reason could be related to speculation that Volusion recently laid off their Simi Valley, CA support team in an effort to consolidate staffing. Layoffs are a painful thing to read about in this economy and my heart goes out to all the ex-support staffers that helped Volusion's merchants over the years (should this speculation be proven true).