Shopping Cart Upgrades. Pushed or Pulled?

We are so many hosted cart solutions so pushy when it comes to upgrades?

Have you had issues with your store after your solution released an upgrade? I have. Many, many, many times. It got to the point that I cringed when a new release was announced. I felt like Tokyo upon hearing Godzilla just booked passage for a short stay. I would clear my schedule in anticipation of lengthy tech support calls and lost sales. It was a monster of a headache. Eventually it got so bad, I just moved my stores to new solutions.

One of the new solutions I moved to promised to never put in fear of the forced (pushed) upgrade. It was Volusion and they take a very unique approach eith their upgrades. They allow me to upgrade the software for the my stores whenever I feel like (queue singing angels..). All I have to do is push a button and begin (pull) the upgrade process. This means I can do in the early morning hours when the large percentage of my customers are sound asleep. Viola. No lost sales. To top it off, Volusion does a great job during the QA process so post-upgrade bugs are very uncommon.

It would behoove other hosted shopping carts to follow this approach. Allowing the customer to pull the upgrades lowers customer support calls and empowers the merchant.

So if you’re researching a shopping cart solution for your online business, look for this feature. If a shopping cart solution pushes their upgrades to their clients, research the hell of them and make sure their QA team does a VERY good job. Otherwise, you and your store is sure to be pushed around.